Service Catalog
Digital Support Intake Form

Digital Support Intake Form

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What do you want help with?

Please give us a short title for what you want help with

Are you

Smith affiliation

Are you

Smith Faculty/Instructor

Smith Staff

Smith Student

Where is your primary program?

Where is your primary program? SSW Undergraduate / Graduate

Where is your primary appointment?

Where is your primary appointment? SSW Undergraduate / Graduate

Graduate or Undergraduate?

I need help with ...

List of classrooms

Enter all of the classrooms in which you will be teaching

All staff equipment requests require VP approval

Cabinet level approval is required for equipment requests. Your area VP will be contacted once this request is submitted.

Faculty/Instructor Equipment Request

I need computer equipment to support my remote work

Request to take home office equipment

Smith iPad Loan Program

I need to RETURN borrowed equipment

What computer equipment are you requesting?

Computer

Internet connectivity

Monitor

Webcam

Other

What type of specialized equipment do you want to reserve for your students?

Audio/Video Equipment (prioritized for film/video courses)

Cameras

Hard Drives

Tablets (iPads/Wacom)

Other

How many devices do you need to reserve for your course?

What type of event support is needed for this request? (check all that apply)

I need help running the event

I need other support before the event

I need Zoom training in order to prepare for the event

Staff Equipment Request

I need computer equipment to support my remote work

I need to RETURN borrowed equipment

I would like to take home office equipment

Other

What computer equipment are you requesting?

Computer

Internet connectivity

Monitor

Webcam

Other

What type of internet connectivity do you have available to you for fall 2020?

Cable Modem

DSL

Hotspot via cell phone

None

Other

I need help with ...

Tools/software or consultation

Consultation

Software / Remote Tools

What type of equipment is needed? (Select one)

I need to extend a loan, borrow equipment, or reserve a studio at the NEILSON Central Service Point

I need equipment for a specific course-related project or assignment

I need computer equipment to support my on-campus studies

I need to return borrowed equipment from the IT Service Center (Stoddard)

Other

What type of equipment are you looking for?

Computer - Dell laptop preferred

Computer - Macbook preferred

iPad

Wacom tablet

Computer peripherals (e.g. hard drives, adapters, etc)

I need specific audio and/or video equipment

Webcam

Other

What type of internet connectivity do you currently have available to you?

Cable Modem

DSL

Hotspot via cell phone

None

Other

What best describes your situation?

I already have internet access but it’s just not strong enough

Service is available for installation but I can’t afford it right now

Service is available in my area but I don’t have equipment for connection

Service is not available in my area

What best describes your situation?

I already have internet access but it’s just not strong enough

Service is available for installation but I can’t afford it right now

Service is available in my area but I don’t have equipment for connection

Service is not available in my area

Select the expected Number of Attendees

Select the expected Number of Attendees Fewer than 250 250 - 450 450 - 1000 More than 1000

Select the expected Number of Attendees

Fewer than 250

250 - 450

450 - 1000

More than 1000

Select the expected Number of Attendees

Fewer than 250

250 - 450

450 - 1000

More than 1000

What type of event support is needed for this request? (check all that apply)

I need help running the event

I need other support before the event

I need Zoom training in order to prepare for the event

What type of event support is needed for this request? (check all that apply)

I need help running the event

I need other support before the event

I need Zoom training in order to prepare for the event

If applicable, will you be on or off campus for your remote learning?

If applicable, will you be on or off campus for your remote learning? Off Campus On Campus

Pedagogical Consultation/Tools/Apps/Course Support/Other

I have a general question on one of the following tools

I need help getting my course access to Smith provided software remotely using Splashtop

I need to request a Slack Workspace

I would like a pedagogical consultation to help me plan/review my course

I would like to request a Smith College Wordpress site

Supported tools

Moodle

Panopto

Perusall

Slack

Smith Software including iPad Apps

Zoom

Other

iPad App Request

Explain Everything

Other

Course name and section name (i.e., AFR 111 02)

What are the topics you’d like to discuss during your consultation? (check all that apply)

Check all that apply

What are the topics you’d like to discuss during your consultation? (check all that apply)

Create media objects and workflows (make/share recordings, teach with iPads and digital whiteboards)

Curate and integrate academic tools

Plan office hours or connect with students 1-on-1

Review course design and course “home base” (general/specific)

Review learning activities (assignment, homework and assessment)

Student engagement (classroom community, group discussion, student participation)

Student media projects (ie. blogs, podcasts, websites, etc)

Other

What, if any, academic technologies would you like to discuss? (check all that apply)

CATME (team and group assignment tool)

Google Drive (For sharing resources, assignments and collaboration)

iPad

Media streaming (video, music)

Moodle (Online Discussion/Forums)

Moodle (Quizzes/Exams)

Moodle (Sharing resources, Assignments)

NameCoach (Learning name pronunciations)

Panopto (lecture capture, video stream platform)

Perusall (social annotation tool and e-reader)

Poll Everywhere (Online polling)

Slack (a communication and collaboration hub)

VoiceThread (interactive collaboration and sharing tool)

VPN or Remote Desktop Access

WordPress (blog and website platform)

Zoom (live sessions and office hours)

Other

AVAILABILITY: Please list three (3) dates and times when you would be available for a consultation

What is the purpose of your WordPress site?

What is the purpose of your WordPress site? Course blog or website Personal portfolio or professional website Research project and/or public scholarship

What would you like to be the URL of your site (i.e., sophia.smith.edu/ _____ )?

Describe the problem you need to solve

Describe the work process affected by the move to remote work mode

Describe how this work process would have functioned before we entered remote work mode

List any department/campus community who is impacted by the work process

list any department or campus community who is impacted by the work process or will be impacted by changes to it

List any deadlines or time-based criteria that affect this work process

list any deadlines or time-based criteria that affect this work process

Staff Software & Remote Tools

I need help to Smith provided software remotely using Splashtop

Zoom

VPN

Other

I have a question or need access for one of the following tools

I need access to Adobe CC for my personal computer (Request requires prior ITS approval)

I need help getting access to Smith provided software remotely using Splashtop

Moodle

Slack

Zoom

Other

Shipping address, street and home number (no PO Box#s allowed), City, State, Zip Code

Course Number

Active semester

Fall

Interterm

Spring

Moodle Course Name

Moodle Course Number

Please confirm you are the primary instructor for at least one course in the Fall 2021 semester

Yes

I have received and agree to the equipment loan agreement

Yes

ClassroomSupport-2022-07

Report a classroom issue

Request a consultation for a departmental/non-registrar space

Request a consultation for assigned registrar classroom

Classroom location and room number

Course name and number

Please explain the specific course goals/activities this will support

Please provide any additional information below

Longer descriptions take longer to process and may slow our response down

Attachment

File attachments associated with the ticket.

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Please enter a phone number where you can be reached

In the Email Field below, be sure to enter your Smith email address and NOT a personal email address

Other Fields

Your name

Your first name

Your last name

Your email address

Verification Code